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• Defining Value: Voice Of the Customer (VOC) (Tool)

Course Content
Supply Chain Diploma Modules:
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Introduction to Lean Six Sigma
• What is Lean Six Sigma?
• Where did it originate?
• Why is it so effective and popular?
Lean Six Sigma Roles
• Yellow Belt
• Green Belt
• Black Belt
• Master Black Belt
• Champion
The 8 Wastes
• Defects
• Overproduction
• Waiting
• Non-Utilized Employees
• Transportation
• Inventory
• Motion
• Extra Processing
. DMAIC Overview
Define Phase – How to define the problem.
0/3
• Project Charter (Tool)
• Defining Value: Voice Of the Customer (VOC) (Tool)
• High Level Process Map: SIPOC (Tool)
Measure Phase – How to measure the current process.
0/4
• Selecting Measures
• Data Collection Planning
• Operational Definitions
• Capturing Baseline Data
Analyze Phase – How to identify the cause of the problem.
0/4
• Process Analysis
• The Five Whys and The Fishbone Diagram (Tool)
• Pareto Charts (Tool)
• Develop a Hypothesis
Improve Phase – How to implement and verify the solution.
0/3
• Optimize Flow
• Mistake-Proofing: Poka-Yoke (Tool)
• Visual Management and 5S
Control Phase – How to maintain the solution.
0/3
• Process Control Plan (Tool)
• Monitoring and Response Plan (Tool)
• Documentation and Storyboard
Six Sigma Yellow Belt
About Lesson


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