Request Call Back000-000-0000
Monday - Friday8AM - 9PM
Addressiraq

4.8 Customer Commitment

Course Content
Management Leadership Certified Manager
0/7
1.1 Vision / Strategic Direction
1.1 Managing for Results
1.2 Benchmarking and Quality Values
1.3 Fact-Based Management
1.4 Empowerment
1.5 Communication
1.6 External Responsibility
Human Resource Management Certified Manager
0/7
2.1 Selection and Recruitment
2.2 People Development
2.3 Management Development
2.4 Reward and Recognition
2.5 Employee Involvement
2.6 Work Environment
2.7 Valuing Diversity
Business Process Management Certified Manager
0/6
2.1 Business Process Owners and Documents
2.2 Process Breakthrough
2.3 Continuous Improvement
2.4 Process Measures
2.5 Management System
2.6 Technology Excellence
Customer and Market Focus
0/8
4.1 Customer Requirements
4.2 Customer Data Base
4.3 Market Segments
4.4 Customer Communications
4.5 Customer Query / Complaint Management
4.6 Customer Satisfaction and Loyalty
4.7 Customer Relationship Management
4.8 Customer Commitment
Info Utilization and Quality Tools Certified Manager
0/6
5.1 Benchmarking
5.2 General Quality Tools
5.3 Statistical and Management Tools
5.4 Specialized and Advanced Tools
5.5 Information Management
5.6 Quality and Product Network
Business Results Certified Manager
0/7
5.1 Customer Satisfaction
5.2 Employee Motivation and Satisfaction
5.3 Market Share
5.4 ROA
5.5 Productivity
5.6 Profitability Revenue Growth
5.7 Balance Sheet and Cash Flow
Certified Manager (Top Level)
About Lesson


Previous
Next