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• Ishikawa’s fish bone concept

Course Content
Problem Solving and Decision Making
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• Definitions and tools: an overview
• The link between problem solving and decision making
The Rational Approach to Problem Solving Kepner-Tregoe
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• The helicopter approach
• Problem analysis
• Decision analysis
• Potential problem analysis
Problem Analysis Supplementary Tools
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• Ishikawa’s fish bone concept
• The Pareto Principle
• The Matrix
Creativity and Problem Solving
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• The hemispheres of the brain
• Brainstorming
• Six thinking hats
Personal Decision Making
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• Know how to properly define objectives
• Establish and compare options to identify the best choice
• Effectively implement decisions
• Determine if a decision was successful
• Understand strategic decision making
Team Decision Making
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• Understand the importance of group decision making
• Determine who is responsible for making decisions in a group
• Identify the characteristics of effective decision making groups
• Recognize how groups influence decision making
• Address group think
Decision Making Supplementary Tools
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• The How-How Method
• Decision Analysis Weighted Worksheet
Decision Making Improvement Tools:
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• Setting plan, A and Plan B
• Evaluating the results “weigh the positive and negative business consequences”
• Taking the corrective action and following up
• Improve your decision making quality
Applications of Techniques
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• Analysis and solution of real cases presented by participants
Problem solving and decision making ( Solved )
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