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4-Verbal and Non-verbal communication

Course Content
Managing Yourself
The Role of the Manager
0/5
1-Manager role and responsibilities
2-What do effective managers do?
3-Transition from individual contributor to a manager
4-Setting SMART objectives
5-Understanding financial statements
Management vs. Leadership
0/2
1-Difference between management and leadership
2-How leading people is linked with managing work
Communicate and Present your Results
0/6
1-The communication process
2-Effective communication
4-Verbal and Non-verbal communication
5- Body Language
6-How to present your results?
7-Business Correspondence (Email Writing, Report Writing)
4-Time and Priorities Management
0/4
1-Typical procrastinators & time wasters
2-What am I here for?
3-Establishing priorities
4-The Time Management Grid
Problem Solving & Decision Making
0/9
1-Defining the problem
2-Gathering information and collecting data
3-Developing and weighing the options
4-Choosing best possible option
5-Plan and execute
• Personal Decision Making
• Team Decision Making
6-Take follow up action
Personal Action Plan
Managing Others
1-Delegation without Losing Control
0/10
1-What is delegation
2-Do you need to delegate more?
3-The advantages of delegation
4-Why managers don’t delegate
5-What to delegate
6-How to delegate
7-Communicating delegated task
8-Recording and prioritizing delegated tasks
9-Using checklist
10-Monitoring progress and giving feedback
Performance Management Appraisal
0/7
1-Setting performance standards
2-Communication standards and agreeing with staff members
3-Measuring current performance
4-Comparing with objective
5-Discussing results
6-Taking corrective actions
7-Agreeing with staff members
Conflict Management
0/3
1-Identifying the different types of conflict & problems
2-How do I handle conflict?
3-Conflict management styles
Negotiation Skills
0/5
1-Preparing for Win-Win Negotiation
2-Importance of Negotiation in Corporates
3-Importance of Negotiation in Daily Life
4-Negotiation Techniques
5-Do and Don’ts of Effective Negotiation
How to Manage your Team?
0/7
1-Analyzing different personalities
2-Building effective teams
3-Motivation and positive working relationships
4-Focus on clarity, accuracy and thoroughness in communication
5-Publicly reward and recognize hard work.
6-Never go with ‘one-size-fits-all.’
7-Remain as transparent as possible
Personal action plan
Certified Manager (NEW MANAGER)
About Lesson


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